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Support

Last updated: August 15, 2026

Need help with Inivo? This page explains how to contact us, manage your account, handle subscriptions, and report issues.

Inivo is an AI-powered study starter that helps students turn exams, assignments, and study topics into study plans, focused sessions, and automated AI-assisted Study Calls.

Inivo is available to users who are 14 years of age or older.

1. Contact Support

If you need help, you can contact us by email:

info@asunatech.com

Please include the email address connected to your Inivo account and a short explanation of the issue.

If your issue is related to a payment or subscription, please also include whether you purchased through the App Store or Google Play.

2. Common Issues

I cannot log in

Make sure you are using the correct email address and password. If you forgot your password, use the password reset option in the app.

I did not receive my password reset code

Check your spam or junk folder. If the email still does not arrive, wait a few minutes and request a new code from the app.

My study plan or next step does not fit

Try adding more context to your study goal. For example, instead of “I need to study,” write “I need to review chapter 3 for my biology exam.”

The app says I reached my free limit

Free users have daily usage limits for some AI features. You can wait until the next day or upgrade to Pro for additional access.

3. Study Calls and Phone Verification

Study Calls are automated, AI-assisted calls. They are not live coaching calls. To use them, you need a verified phone number and must allow Inivo to place calls to that number.

If a Study Call does not arrive or connect:

  • Confirm that your phone number is correct and verified in the app
  • Check that Study Calls are enabled
  • Check your carrier, network, and Do Not Disturb settings

Study Calls depend on your carrier and network, so a call may be delayed, dropped, or unavailable. Standard carrier rates may apply.

4. Notifications

If you allow notifications, Inivo may send study reminders and Study Call alerts. You can turn notifications off in the app or in your device settings.

5. Subscription Support

Inivo Pro may include additional study plans, next steps, Study Calls, and other premium features shown in the app.

If you purchased Pro but your account still appears as Free, try using the “Restore Purchases” option in the app.

If the issue continues, contact us and include:

  • The email address connected to your Inivo account
  • The platform you purchased on: App Store or Google Play
  • A short description of the problem

6. Manage or Cancel Your Subscription

You can manage or cancel your subscription through the platform where you purchased it.

  • For iPhone or iPad, manage your subscription from your Apple App Store account settings.
  • For Android, manage your subscription from your Google Play account settings.

Deleting your Inivo account does not automatically cancel an active subscription managed by Apple or Google. You must cancel the subscription through the relevant app store if you do not want to be charged again.

7. Account Deletion

You can delete your account from inside the Inivo app.

For the current deletion steps, see our Delete Account page.

If you cannot access the app, you can request deletion by emailing info@asunatech.com from the email address connected to your Inivo account.

8. Minimum Age

Inivo is for users aged 14 and older. Users aged 14–17 may need permission from a parent or guardian where required by law.

9. Report a Bug

If you find a bug, crash, or unexpected behavior, please contact us by email.

Helpful details include:

  • Your device model
  • Your operating system version
  • Your app version
  • What you were trying to do
  • What happened instead
  • A screenshot or screen recording, if possible

Please do not send passwords, payment card details, or other sensitive information.

10. Privacy and Terms

You can review our Privacy Policy and Terms of Use here:

11. Response Time

We try to respond to support requests as soon as possible. Response times may vary depending on request volume, weekends, holidays, or the complexity of the issue.

12. Contact Us

For support, account, subscription, privacy, or technical questions, contact us at:

Inivo

Email: info@asunatech.com

Website: https://inivoapp.com